Shipping & Returns
We ship all orders quickly and securely with DHL Premium.
Germany
- Shipping costs: €4.90
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Free shipping on orders over €80
Other EU countries
- Shipping costs: €9.99
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Free shipping on orders over €150
As soon as your order leaves our premises, you will receive a shipping confirmation with tracking by email.
All products are lovingly packaged and handmade in Germany. As we produce many items for you, delivery times may be extended by a few days in individual cases – if you need your order by a specific date, please contact us in advance at business@cookiecutterfabrik.de.
Returns
Do you want to return something? No problem – as a consumer, you have a 14-day right of withdrawal. You can find all details in our cancellation policy.
It's that simple:
- Inform us of your withdrawal within 14 days of receiving the goods by email to business@cookiecutterfabrik.de.
- Return the goods within 14 days to the address specified in our cancellation policy.
- Upon receipt of the goods, we will refund the purchase price, including the original shipping costs, using the payment method of your order.
Please note:
- You bear the costs of the return shipment yourself.
- Custom-made or personalized products are excluded from withdrawal.
- For hygienic reasons, we kindly ask you to return the items unused and, if possible, in their original packaging.
If you have any questions about your return, we are always here for you: business@cookiecutterfabrik.de